Miami Design Group ("Miami Design Group," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect the information you provide when you visit our website, request a consultation, or communicate with us. By using our website or services, you agree to the practices described below.
1. Information We Collect
We collect information you give us directly and information collected automatically when you use our website.
- Information you provide — your name, phone number, email address, project address or service area, and details about your project when you fill out a form, request a quote, book a consultation, or contact us.
- Communications — records of your calls, texts, emails, and messages with us.
- Automatically collected data — your IP address, browser type, device information, pages viewed, and referring links, gathered through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule consultations, measurements, and installations;
- Prepare estimates and provide our design, window-treatment, and home-improvement services;
- Send appointment reminders, project updates, and service-related messages;
- Improve our website, offerings, and customer experience; and
- Comply with legal obligations and protect our rights.
3. Text Messaging (SMS)
If you provide your phone number and opt in, we may send you text messages about your inquiry, appointments, design consultations, scheduling confirmations, and occasional promotional offers. Message and data rates may apply, and message frequency varies. You can reply STOP at any time to unsubscribe or HELP for assistance. Your consent to receive texts is not a condition of purchasing any product or service. Mobile opt-in information is never shared with third parties for their own marketing.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure the performance of our marketing. You can control cookies through your browser settings; disabling them may affect some features of the site. We may use analytics and advertising services that set their own cookies subject to their privacy policies.
5. How We Share Information
We do not sell your personal information. We may share it only with:
- Service providers who help us operate our business — such as scheduling, CRM, email/SMS, hosting, and analytics providers — under obligations to protect your data;
- Installation and design partners where necessary to complete your project; and
- Authorities when required by law or to protect the rights, safety, and property of Miami Design Group, our clients, or others.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices & Rights
You may request to access, correct, or delete the personal information we hold about you, opt out of marketing emails via the unsubscribe link, or opt out of texts by replying STOP. Depending on your state of residence, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below.
8. Third-Party Websites
Our website may link to third-party sites, including those of our brand partners. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or the information we hold, contact us:
Miami Design Group
Phone: 305-614-2624
Email: [email protected]
